We wanted to extend public kudos to HSA Home Warranty Company for going way beyond the expected for a Las Vegas home owner!
This week one of our agents, Maxine, who had purchased a warranty for her home, opened her front door to discover that, after a day of 110 degree temperatures, her air conditioning system was completely out. At 6 pm she called her home warranty company, HSA, and by 7 pm an air conditioning tech was at her residence.
The air conditioning tech was not able to fix her A/C on the spot, but the next morning, at 7 am, a local Las Vegas representative from HSA showed up at her home with a portable air conditioning unit and got it hooked up for her. HSA keeps three portable A/C units on hand just for emergencies like this.
At 6 pm that evening THREE air conditioning techs showed back up at Maxine's home and were able to repair her air conditioning unit for her. In the meantime she was able to stay in her home comfortably and not risk heat stroke.
So hats off to HSA for thinking outside the box and being concerned for the safety and well being of their clientele!
Might I add, Maxine has lived in this home for quite a while and every year she renews her home warranty. While most buyers will receive a home warranty as part of a purchase contract, they many not understand the benefits of renewing that home warranty after the first year. We recommend this to all our clients even after a home inspection, and they have consistently reported that it saves them time, aggravation AND money in the long run.
Team Leader, The Tonnesen Team
Berkshire Hathaway HomeServices, Nevada
3185 St Rose Pkwy #100 Henderson, NV 89052
With over 30 years of experience helping families call Las Vegas "home!"
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