As Realtors we are programmed to go the extra mile for our customers. It’s all about providing superior service, right? And Las Vegas real estate is super competitive, so you really have to step up your game. Over the years I have scrubbed toilets, cleaned ovens, babysat for pets, helped clients find jobs, and in a couple of instances even let them move into my own home for up to a month when an escrow was delayed.
But sometimes you just have to say “no” to a client, as one Realtor found out the hard way. Below is a true story of the Las Vegas real estate agent who went too far trying to please a client.
“Poindexter” had cash buyers in town that were on a mission to purchase several Las Vegas investment properties. They had already predefined a certain neighborhood they wanted to purchase in – one where the crime index was a bit high - but the prices were cheap and the return on investment was exceptionally good.
“Poindexter” had done his research on the MLS, and had a list of eleven homes for sale in Las Vegas with good cash flow potential ready to show. He and his clients headed out late in the afternoon just as the sun was beginning to set.
About halfway through the list, “Poindexter” and his clients came to a property with no lock box, though the MLS listing indicated that one should be there. This was a brand new listing and the sign wasn’t even in the front yard yet. But the house was supposed to be vacant and the clients were REALLY insistent about seeing it RIGHT NOW, so “Poindexter” circled the home looking for a door that had been left unlocked. (This happens more times than we like to think!) “Poindexter” didn’t find an open door, but he did find a window that was unlocked, so he proceeded to climb through the window and let his clients in through the front door.
Unfortunately for “Poindexter,” one of the neighbors saw his unorthodox method of entry and called the police, who responded quickly. Faster than you can say “commission check,” “Poindexter” and his client were sitting on the curb in front of the home, hands shackled behind their backs while the police tried to contact the listing agent, who, of course, was nowhere to be found.
Overzealous “Poindexter” and his clients were then treated to a tour of local police headquarters. In the meantime, his lovely almost new Lexus was left in front of the home. A few hours later the misunderstanding was cleared up (though “Poindexter” was ultimately charged with illegal entry). Upon returning to the neighborhood via cab, “Poindexter” discovered much to his dismay that not only had the car been broken into and all his “stuff” stolen, but it had also been professionally been redecorated by a graffiti artist. (The all-too-observant neighbor lived behind the subject property where the entry window was located, but couldn’t see the front of the house.)
Needless to say, even though “Poindexter” was trying to please his clients by acceding to their request to view the house NOW, the clients weren’t too pleased with the unplanned field trip to police headquarters. So the ungrateful clients took off in a cloud of dust, never to be heard from again, and “Poindexter” was left with no sale, no car and a police record. There does come a time in every agent’s life when going the extra mile is just going too far, and poor “Poindexter” crossed that line.
Team Leader, The Tonnesen Team
Berkshire Hathaway HomeServices, Nevada
3185 St Rose Pkwy #100 Henderson, NV 89052
With over 30 years of experience helping families call Las Vegas "home!"
Related Blog Posts
August 2017 Single Family Residential (SFR) closed sales were up 4.2% from July and 5.1% better than August 2016. Year to date 2017 closed sales are now up 10% over 2016. The median closed sales price of a SFR remained flat at $260,000 while the average closed sales price of an SFR dipped t...
Every year in March, Prudential Americana hosts a huge awards ceremony blowout to honor the outstanding agents in the company. There is a lavish breakfast, the mimosas flow freely, and our affiliated Home Benefits vendors display their wares and have the agents draw for prizes ranging from gift cards to rounds of golf....
Young Americans are delaying homeownership because they're burdened with student loan debt, waiting longer to get married and have kids, and spending more on renting. Some are still living with their parents — especially in certain parts of the country. Waiting longer to buy a home means there's...
Veterans, are you tired of finding the perfect home, only to make an offer and get beat out by a cash buyer? Don't give up hope! You can still move into the Las Vegas home of your dreams this summer courtesy of a new home builder that supports our troops. For the rest of the month of June, Richmond American Homes of L...
We'd like to formally introduce you to our brand new "team member" Mia Johnson, daughter of Las Vegas Realtor Brandon Johnson and his wife Alicia, who was born on March 27th at 10:02 pm weighing in at 8 pounds even. We believe in training our agents right from the cradle, so Mia will be able to show homes, write contra...